Cancellation Policy
At “sindoori.store”, we aim to provide a transparent and customer-friendly cancellation process. Please find the details of our cancellation policy for both **domestic** (within India) and **international** (outside India) orders below.
**Domestic Orders (Within India)**
– **Eligibility for Cancellation:**
– Customers may request the cancellation of an order **within 24 hours** of placing the order.
– Orders that have **not yet been shipped** are eligible for cancellation without any charges.
– **Cancellation Procedure:**
– To cancel an order, please contact our customer support team at **sales@sindooristore.in** or call our support number provided on our website.
– Once a cancellation request is received and verified within the eligible timeframe, we will process the refund within **5-7 business days**.
– **Non-Cancellable Orders:**
– Orders that have already been **shipped** cannot be canceled. However, customers may choose to **refuse delivery** of the package and initiate a return once it arrives.
– **Refund Timeline:**
– Refunds for canceled orders will be processed through the original method of payment. Refunds usually take **5-7 business days** to reflect in the customer’s account.
**International Orders (Outside India)**
– **Eligibility for Cancellation:**
– All **international orders are final** and cannot be canceled once confirmed. Due to the nature of international shipping, cancellations after placing an order are not possible.
– **Exceptions:**
– In the event of unforeseen circumstances, if the item has not been processed for shipping, you may contact our support team to inquire if an exception can be made. However, please note that this will be assessed on a case-by-case basis.
– **Refund for Cancellations:**
– If a cancellation request is approved (in rare cases), the refund will be made minus any processing and administrative charges incurred. The refund timeline for international orders may vary depending on banking and international transaction procedures.
**Contact Us**
If you need assistance with canceling your order or have any questions regarding our cancellation policy, please contact us at **sales@sindooristore.in**. Our support team will be happy to assist you.
—
This version provides a clear and concise **Cancellation Policy** for both **domestic** and **international** orders, with detailed information about timelines, processes, and exceptions. Let me know if you need any further modifications!